Website accessibility in plain terms: what WCAG 2.1 AA asks for
WCAG 2.1 level AA is the standard most accessibility rules point to. What it asks of a business website, explained without the jargon.
Insights
Notes on AI agents, websites and the systems businesses run on.
What an AI agent can and cannot do with your enquiries
AI agents can answer routine questions at any hour and pass the rest to a person. Where they help, where they do not, and what to set up first.